Privacy Policy – Salmara

At Salmara, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

• Full name
• Contact number
• Shipping address
• Email address (if provided)
• Order details and purchase history

We only collect information that is necessary to process your order and provide you with a smooth shopping experience.

How We Use Your Information

Your information is used for the following purposes:

• To process and deliver your orders
• To contact you regarding your purchase or delivery updates
• To handle replacements or customer support requests
• To improve our products and services

We do not sell, rent, or share your personal data with any third-party for marketing purposes.

Order & Delivery Information

We deliver all over Pakistan within 5 to 7 working days. Your contact and address details are only used for safe and timely delivery of your order.

Replacement Policy Support

At Salmara, we offer a replacement guarantee in the following cases:

• Product received is damaged
• Wrong item delivered
• Manufacturing defect

To process any replacement claim, customers are advised to provide an unboxing video as proof. This helps us verify the issue quickly and fairly.

Please note: normal returns or change of mind cases are not accepted.

Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Cookies

Our store may use cookies to improve user experience and website functionality. You can disable cookies in your browser settings if you prefer.

Changes to This Policy

Salmara reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or your order, feel free to contact us through our support channels provided on the website.