Refund Policy – Salmara

At Salmara, customer satisfaction is our priority. We ensure that every product is carefully checked and securely packed before dispatch. Please read our refund policy carefully before placing an order.

No Refund Policy

We do not offer refunds on any purchased products once the order has been confirmed and dispatched.

However, we do provide a replacement service in specific cases mentioned below.

Replacement Eligibility

A replacement will only be provided if:

• The product is received in a damaged condition
• The customer receives the wrong item
• There is a manufacturing defect

Proof Requirement (Important)

To claim a replacement, the customer must provide:

• A clear unboxing video showing the issue
• The video must be recorded while opening the parcel (without cuts or edits)

Without proper proof, replacement requests will not be accepted.

Non-Eligible Cases

We do not offer refunds or replacements in the following cases:

• Change of mind after ordering
• Product used or opened without issue
• Minor packaging damage that does not affect the product
• No unboxing video provided

Replacement Process

Once your claim is verified:

• We will arrange a replacement product
• No additional charges will be applied for approved cases
• Replacement is processed as quickly as possible

Delivery & Responsibility

Salmara ensures proper packaging and quality checking before shipping. However, we are not responsible for delays or damage caused by courier services, but we will fully support customers in resolving such issues.

Contact Support

For any refund or replacement-related concerns, please contact our support team through the official contact details on our website.