Terms & Conditions – Salmara

Welcome to Salmara. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

General Information

Salmara is a Pakistan-based online store offering perfumes, skincare, face oils, and hair oils. By using our website, you agree to follow all the terms mentioned below.

We reserve the right to update or change these terms at any time without prior notice.

Orders & Acceptance

• All orders placed on our website are subject to acceptance and availability.
• We reserve the right to cancel or refuse any order in case of any issue (such as stock unavailability or incorrect pricing).
• Once an order is confirmed, customers will receive order confirmation details.

Delivery Policy

• We deliver all over Pakistan.
• Delivery time is 5 to 7 working days.
• Delivery delays may occur due to courier issues, weather conditions, or unforeseen circumstances.

Replacement Policy

We offer replacement only in the following cases:

• Product received is damaged
• Wrong item delivered
• Manufacturing defect

To claim a replacement:

• An unboxing video is required as proof
• The issue must be reported within a reasonable time after delivery

Please note:

• No normal returns or change-of-mind requests are accepted
• Replacement will only be provided after verification

Pricing & Payments

• All prices are listed in PKR (Pakistani Rupees)
• Prices may change without prior notice
• We ensure accurate pricing but reserve the right to correct errors if they occur

Product Use Disclaimer

Our perfumes and skincare products are designed for personal use only. Results may vary from person to person depending on skin type and usage.

User Responsibility

Customers are responsible for providing correct shipping details. Salmara will not be responsible for delays or losses caused by incorrect information.

Intellectual Property

All content on this website including brand name, logo, product images, and designs belong to Salmara. Unauthorized use is strictly prohibited.

Contact

For any queries or support regarding your order, you can contact us through the official contact channels available on our website.