Shipping Policy – Salmara

At Salmara, we aim to deliver your orders safely and as quickly as possible across Pakistan. Please read our shipping policy carefully to understand how we process and deliver your orders.

Shipping Coverage

We deliver all over Pakistan, including major cities and rural areas.

Delivery Time

• Standard delivery time is 5 to 7 working days
• Delivery time starts after order confirmation
• Delays may occur due to courier delays, weather conditions, holidays, or unforeseen circumstances

We always try our best to deliver your order as soon as possible.

Order Processing Time

• Orders are usually processed within 24 to 48 hours
• You will receive a confirmation once your order is dispatched

Shipping Charges

• Shipping charges (if applicable) are shown at checkout
• In some cases, free shipping offers may be available during promotions

Delivery Process

• Orders are delivered through trusted courier services
• Customers are advised to provide correct address and active phone number to avoid delays
• If the customer is unavailable at the time of delivery, the courier may attempt re-delivery

Important Note (Unboxing Video)

For safety and verification purposes:

• Customers are strongly advised to record an unboxing video while opening the parcel
• This helps in quick verification for any damaged, wrong, or missing items

Delivery Issues

Salmara is not responsible for delays caused by:

• Courier service issues
• Incorrect or incomplete address provided by the customer
• Natural events or national holidays

However, we fully support our customers in tracking and resolving delivery issues whenever possible.

Need Help?

If you face any issue regarding your delivery, feel free to contact our support team via the contact details provided on our website.